Client feedback software for Pilates studios —
public reviews and private notes.
After every attended class or appointment, clients rate the visit, post an optional public review, or send a private note only you see. No awkward conversations in the room — and your booking page collects social proof automatically.
Booking software ends at the transaction. Retention starts after class.
Most studio platforms stop when the client checks out. Hone asks for feedback when the visit ends — by email and in the client portal. Public reviews and star ratings appear on your booking page. Private notes stay between the client and the owner, so people can flag real problems without saying it in front of the room.
From booking to milestone — one connected day.
Clients manage bookings in the portal before class. They tap their name on the check-in kiosk when they arrive. After class, instructors log the session with attendees already selected — then milestones and feedback requests show up in the client portal automatically.
- —Magic-link portal — upcoming classes, credits or membership, cancel links, profile
- —Self check-in kiosk on your front-desk iPad
- —Session log pre-filled from check-ins — no manual “mark complete” step
- —Past bookings, milestones, and post-visit feedback in the client portal
Private feedback only the owner sees
Clients can skip the public review and send a private note instead. Other clients never see it — only studio owners get it in Tools → Feedback.
Fix the cold room, the music, the front-desk flow — without losing the client.
Star ratings on your booking page
When clients post a public review, aggregate ratings and quotes show on your public booking page — next to the classes they're about to book.
Social proof where new clients actually decide.
Post-visit emails — no chasing
Feedback opens when the visit ends. Hone sends the email; clients can also respond from My bookings → Past. No instructor marking class complete.
The loop runs whether you're teaching or not.
Instructors see their public reviews
Owners see public reviews and private notes. Assigned instructors see ratings and reviews from classes they taught — useful for coaching, not surveillance.
Transparency where it helps; privacy where it matters.
Works for classes and private sessions
Same flow for group classes and one-on-one appointments. One feedback inbox for the whole studio.
Consistent follow-up across how you actually operate.
You control the feedback window
Set how many days clients have to respond. Toggle collection on or off per studio. Turn public reviews on the booking page when you're ready.
Your studio, your policy.
How does Hone compare?
Hone vs. Typical booking software
| Feature | Hone | Typical booking software |
|---|---|---|
| Post-visit star ratings | ✓ | Limited or add-on |
| Public reviews on booking page | ✓ | ✗ |
| Anonymous private notes to owner | ✓ | ✗ |
| Automatic post-visit email | ✓ | Varies |
| Feedback without marking class complete | ✓ | ✗ |
| Client portal feedback history | ✓ | ✗ |
| Separate owner vs instructor views | ✓ | ✗ |
| Appointment feedback | ✓ | Varies |
| Online booking | Studio plan | ✓ |
| Class planning & session logs | ✓ | ✗ |
| Free trial | 14 days, no card | Varies |
| Starting price | $49/mo | $40–$200+/mo |
Mindbody, Momence, and Acuity handle scheduling. Hone closes the loop after every visit.
Common questions
Can clients send private feedback that other clients never see?
Yes. Clients can skip the public review and send a private note to the studio owner only. It appears in Tools → Feedback and is never shown on your booking page or to other clients.
Do star ratings appear on my public booking page?
When clients post a public review, aggregate ratings and selected quotes can display on your booking page — next to the classes they're about to book.
When do clients get asked for feedback?
After an attended class or appointment ends, Hone sends a post-visit email automatically. Clients can also respond from My bookings → Past in the client portal.
Can instructors see feedback from their classes?
Owners see public reviews and private notes. Assigned instructors see ratings and public reviews from classes they taught — useful for coaching, not surveillance.
“Your clients know what to fix before your Google reviews do — if you give them a private way to tell you.”